Refund policy

The terms below offer extra rights in addition to your statutory rights which remain unaffected.

If the goods you have chosen (other than food stuffs) do not meet your approval we will be happy to make a refund or exchange. You will need to notify us within 30 days and return the goods at your expense by Recorded Delivery within 14 days from your notice.

Once we have received the goods, as long as they are not damaged and in their original packaging in perfect condition, a refund will be made to the card used when ordering, less a handling fee of £3.50.

This does not affect your statutory rights as a consumer. Unfortunately, we cannot accept items for a refund if they have been damaged after delivery although free replacements may be sent according to the circumstances in which the damage occurred, and entirely at our discretion.

We will, at our own cost, replace goods that are defective on delivery providing we are notified within 7 days of actual delivery or attempted delivery.

You should contact us first by email or phone to arrange the return of a product. Please remember: Any goods you wish to return due to unsuitability must be in their original packaging, unused and undamaged. If you return the goods you should insure them against carrier damage. You are responsible for the safe keeping of goods until they are received by us.

No refunds or exchanges will be processed for discounted items sold in sales.