Terms and conditions of use

This Policy applies as between you, the User of this Web Site and the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

1. Definitions and Interpretation In this Policy the following terms shall have the following meanings:

"Account" means collectively the personal information, payment Information and credentials used by Users to access material and / or any communications system on the Web Site; 
"Content" means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site; 
"Cookie" means a small text file placed on your computer when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site. Where e-commerce facilities are provided, Cookies may be used to store your Shopping Basket. Further details are contained in Clause 10 and Schedule 1 of this Policy; 
"Data" means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems; 
"Company" Website owner; 
"Service" means collectively any online facilities, tools, services or information that are made available through the Web Site either now or in the future; 
"System" means any online communications infrastructure that are made available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links; 
"User" / "Users" means any third party that accesses the Web Site and is not employed and acting in the course of their employment; and 
"Web Site" means the website that you are currently using expressly excluded by their own terms and conditions.

2. Security

2.1 Data security is of great importance and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

3. Cookies

3.1 The website may set and access Cookies on your computer. 
3.2 A Cookie is a small file that resides on your computer's hard drive and often contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites. 
3.3 You may delete Cookies, however you may loose any information that enables you to access the Web Site more quickly. 
3.4 You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.

4. No credit card information is held on this website.

5. No refunds or exchanges will be processed for discounted items sold in sales.

6. Changes to this Policy The company reserve the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

Orders from outside the EU

If the value of an order is above a certain amount - determined by the destination country - goods will be liable for import duty. It is the customer's responsibility to pay any such duty.

Special Orders

Some items may need to be ordered from the manufacturer (stock status of these items may be shown as "To Order" or "Awaiting Stock". Cancellation following a confirmed order will incur a 20% handling charge.

Payments and Security

What payment methods do you accept? 

You can pay by credit or debit card via Paypal using Mastercard, Visa, Visa Debit (previously known as Visa Delta) and Visa Electron cards.

There are no additional charges for different card types.

If you have a Paypal account you can also make payments via instant bank transfer from a registered bank account.

If you are a company making a bulk order and wish to be sent an invoice for a payment to be made by BACS, wire transfer or cheque, please contact us on 07548 237320 or via email at info@scillybilly.com.

Do I have to register my details or open an account to place an order?

No, you do not need to register with us to make a purchase.

Online payments are taken through Paypal.

If you are already registered with Paypal then you can pay using your existing account.

How can I be certain my payment details are safe? 

Paypal handle billions of pounds worth of transactions internationally every year and are at the forefront of security and fraud prevention measures. Your card details are only ever handled by Paypal and are never seen or stored by us.

To find out more about the measures Paypal use to protect your data, please visit their buyer safety page.

How does the payment process work?

We will ask for an online payment to be made at the time you place your order. Paypal payment gateway is used to make your payment and to enter your address and card details to complete your purchase.

All of your card details are securely handled by the paypal gateway. Your payment is forwarded to our bank account and your delivery address and order details are passed onto us. We will not pass on your contact information to any third parties. 

If for any reason we need to make a refund, the money will be being transfered straight back onto your payment card.

If you have any further questions about payments, please contact us.